Your privacy matters to us, and we keep things simple. This page explains what we collect when you shop with Tovena, why we hold it, and what you can do about it.
The short version
We only ask for what we actually need to get your order to your door. No selling your details, no shady business.
What we collect
- Your name and delivery address, so the parcel reaches the right place
- Your email and phone number, so we can send updates about your order
- Payment details, handled securely by our payment provider (we never see or store your full card number)
- Basic browsing info like the pages you visit, which helps the site run smoothly
Why we keep it
Purely to process your order, sort out returns or refunds, and answer you if you get in touch. That is it.
Who else sees it
Only the partners who help us deliver, like our courier and our payment processor. They get the bare minimum needed to do their job, nothing more.
Your call
You can ask us what we hold on you, fix anything that is wrong, or ask us to delete it. Just drop us a line and we will sort it within 30 days.
Need a hand?
Any questions about your data, email us at tovena.shop@outlook.com and a real person will get back to you.